Standard Terms and Conditions


  1. Terms And Conditions 

    The call out fee of R550 is payable on or before arrival unless cancelled with a minimum of 3 hours notice Every hour thereafter will be charged at R700.00 incl. VAT. The final amount will be determined by the nature of the problem and what products need to be bought in order for the problem to be fixed.


    In the event that the customer does not wish to follow the solution offered, the customer agrees to pay Shield Secure for the time spent on providing the solution.

    Quotations are only valid for 24 Hours. A quotation will be provided to the customer, once the problem has been diagnosed, which the customer is required to accept by signing before any repair or work is conducted.

    All quotations are subject to availability of goods and services.

    No work will commence without the deposit being paid of 50%. Once the work is completed and the client is satisfied, the remaining payment is required with immediate effect by either card payment or online card payment link.


    All parts purchased will remain the property of Shield Secure until fully paid.


    Shield Secure shall not be liable for any damage to the customers equipment, including but not limited to loss or theft, direct and or indirect damage to the equipment, lost or corrupted data, or any other liabilities related to the service provided by Shield Secure. Shield Secure is not liable for any consequential damages whatsoever. Shield Secure is not liable for any data or software loss or hardware damage.


    All Customers should ensure they have backed up all their data as Shield Secure takes no responsibility for any data loss. In the event the customer has not backed up his or her data, the customer should bring this to the attention of Shield Secure, who will with best endeavours without taking any liability for the data, backup the data before any work commences.


    The Customer gives Shield Secure full access and permission to deal with their equipment, whether it is a pc, network, Laptops, Cell phones etc.


    The client gives Full permission to Shield Secure to take their devices off site if the problem can not be fixed onsite.

    Shield Secure is not liable for any data or software loss or hardware damage.


    If a Client has changed any settings on any device after we have worked on it and solved the issues to the clients satisfaction, Shield Secure IT Services shall not be liable for any cost charged to the client to fix the problem caused by the client. Client agrees to pay for any additional work done after the 1st job is completed.

    Shield Secure IT Services is not responible for any other issues that may occur other than the issues / devices that we have worked on. 


    Shield Secure IT Services has a form that has to be signed and submitted before work can even start  

    This Form may change during the course of the year, if we make any changes/ upgrades to the Business. If this does happen, we will need a new signature.